2011/09/05

postheadericon Search: Bugs and known issues

1:35 PM | Posted by AHM | | Edit Post



If something's going wrong when you try to use search, you've come to the right place. Here is a list of common issues that we know about right now. We're working on fixing these, but you can use the report links below to give us more details.

Browse and Report Search Issues

If you can't find a friend in search, there may be a few reasons for this:
  • The other person might have a privacy option that limits your ability to find them in a search.
  • The person you are looking for might not be on Facebook yet. Send them an Invite.
  • Make sure to utilize the "People" search filter. This filter narrows your search to people on Facebook. From this filter, you can further refine your results by typing a location, school, or workplace in the appropriate field and clicking the "Refine Search" button. Note that searching for people on Facebook will only yield results for people permit their profiles to appear in search.
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First, make sure that your Privacy Settings allow you to be found in searches. You can control who can find you in searches from the "Connecting on Facebook" section. To get there, follow these steps:
  1. Choose the "Privacy Settings" option in the Account drop-down menu at the top of any Facebook page.
  2. Select "View settings" in the "Connecting on Facebook" section.
  3. Change the setting for "Search for me on Facebook."
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To make sure that you have enabled this feature, please go to the Privacy Settings page and follow these steps:
  1. Click "Edit your settings" for Applications and Websites at the bottom of the page.
  2. Click "Edit Settings" next to "Public Search".
  3. Make sure you have checked the box next to "Enable public search."
If you are under the age of 18 then you will not appear in external search engine results. When you turn 18, please make sure to review your public search listing privacy settings.
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We are aware of the problem that you described and hope to resolve it as soon as possible. However, please keep in mind that you can narrow your search results by using more targeted Search features, such as Profile Search.
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Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.
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